Refund policy

Return Policy

Returns

Shopomerta.com strives for excellence and keeping you happy is our number one priority. We take pride in our high standards and quality and back all of our products with a 100% satisfaction guarantee. In the case that you are not 100% satisfied with your purchase, you may return the item back to us within 30 days upon receipt of the order. Before returning the item, please contact Customer Service or call (332) 210-1866 and our customer service team will assist you with the return. Upon completion of the return for an exchange, credit or refund, you will receive a Return Merchandise Authorization Number (RMA#). It is important to write this number on the outside of your package to help ensure accuracy in the return process. Please note that the returns take 3-10 business days from receiving a return to process.   All refunds will be processed upon immediately and may take up to 3-7 business days to show on your credit statement. 

How our return policy works:

Cigars — For cigars by the box or bundles of cigars all items to be returned must be sealed in the original packaging. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the items..

All Other Merchandise— Any other merchandise outside Cigars, may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.  

In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)